Terms & Conditions

1. Introduction

This website is operated to help customers browse our menu, place food orders, and access restaurant services.

1.1 Use of Website

You agree not to misuse the website for unlawful or harmful activities. All information provided must be accurate.

1.2 Food Orders & Acceptance

• Order confirmation is sent via SMS or Email.
• Orders depend on availability and operating hours.
• We may cancel orders due to stock or operational issues.

1.3 Pricing & Payment

• All prices are in INR and may include/exclude taxes.
• Payments are processed securely via payment partners.
• Orders are confirmed only after successful payment.

1.4 Food Quality & Allergens

We maintain hygiene standards. Customers with allergies should verify ingredients before ordering.

1.5 Limitation of Liability

We are not responsible for delays due to external factors. Liability is limited to the order value.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Delivery is available only in serviceable locations listed on the website.

2.2 Delivery Time

Estimated delivery time is 30–90 minutes depending on distance and conditions.

2.3 Delivery Charges

Applicable delivery charges will be shown during checkout.

2.4 Proof of Delivery

OTP or signature may be required at delivery.

3. Cancellation & Refund Policy

3.1 Order Cancellation by Customer

Orders cannot be canceled once placed as food is prepared fresh.

3.2 Cancellation by Restaurant

• Item unavailability
• Restaurant closure
• Technical or pricing errors
• Unserviceable delivery location

3.3 Refund Policy

• Order canceled by restaurant
• Payment deducted but order not confirmed
• Incorrect or undelivered order

3.4 Refund Process

Refunds will be processed within 5–7 working days to the original payment method.

3.5 Contact for Support

Email: royalcaferestro.2023@gmail.com
Phone: +91 9090435229 | +91 7978212430